atelier of gourmet bathing
HANDCRAFTED HOBART
Return & Refund
Ok. We get it. Something went wrong and now your state of mind is far from happy, right?
We’re onto it! We’ll do everything in our rather compact power (let’s be honest) to make you happy again. Talk to us, bella!…Ummm, that parking ticket though, afraid we can’t do much about that…
Yep! Please email me us as soon as possible to request a cancellation.
Keep in mind that if you placed your order before 12pm (Australian Eastern Standard Time) on a weekday, it might be that your goodies could be already on their way to your destination, as we always apply our
smart-pants-babes = same-day-despatch policy for every order placed before 12pm
CAN I
CANCEL
MY ORDER?
WHAT IF
MY ORDER
IS WRONG?
If it’s us who messed it up we will fully acknowledge it and will bribe you alright to make things better.
We can agree on either refund/return of the wrong products or replacement of them.
Shoot us an email at
and leave intelligent yet angry comment how we mishandle the situation.
WHAT IF
I JUST CHANGED
MY MIND?
Time, babe, your time. You can never get that back…and a couple of other gracelessly banal things.
1. Opened and used products. And that’s due to the purity and potency of the ingredients used in GREENWASH goodies. Items should be in their original packaging.
2. GREENWASH cannot accept returns of products that cause a skin reaction, since this type of response is caused by an individual’s sensitivity to an ingredient, and cannot be predicted by us.
3. Products purchased from a stockist, please consult their store policies.
WHERE
DO I SEND
IT BACK?
HOW LONG
DOES IT TAKE
WHAT
CAN'T I
RETURN?
Oh, darling! That’s totally alright.
Please email us at
and let us to try to change your mind...again. Oh, yeah, our persuasive writing has astonishing powers. Look out!
If you could please include your original order number so we can track this back to your payment and issue a refund.
All the returns should be directed to:
62 Barrack street Hobart TAS 7000
Once your return is received, we will send you an email to notify you and a refund will be processed.
We promise we will be done and dusted within 4-5 working days. We’ll do our job before you can say ‘Gimmy my cash!’. But remember those lazy and slow institutions, banks. We have no idea how fast they move…well, we actually do…very slow. So, yes it might take a couple of days for the refund to clear in your account.
HOW LONG
CAN I WAIT BEFORE
I RETURN?
GREENWASH give you 30-day money-back guarantee from the time you receive the goodies. Have it, babe. It’s all yours.
WHO WILL
PAY THE RETURN
SHIPPING?
That one is easy-peasy.
If we messed it up and you would like to sent goodies back, it will be our shout to fully cover your shipping expenses.
However, the game changer here is when you would like to return the products only because you would like to return the products. Posties don’t do favours without any banknotes (not that sort anyway). You will have to come up with some hot and ready’s. To say it in a less fun words, you will have to pay for the return shipping, bella.
We recommend that you return the products via Registered post and that you pre pay all postage. But don’t risk lost, theft or damaged goods during transit and therefore we advise you insure your parcel. Imagine boring stuff that might happen to the parcel? GREENWASH can’t take responsibility for it. It will make it so hard (read impossible) to process the refund and it might spoil our genuine friendship. So please don’t!